•Appointment required for all visits. A credit card or voucher number is required for all visits / appointments. 24-Hour Cancellation Notice required or FULL FEE / price / voucher applies towards booked service. No refunds or exchanges on goods or services sold.
•Voucher / Promotional Deals require VOUCHER NUMBER to schedule a visit. All Promotional Deal Services (massage & facial combo) must be performed during the same visit.
•Gratuity are not included. Gratuities are typically 15-20% of the retail price of the service. However, the gratuity you leave is entirely based upon your satisfaction.
•Tax on services and products are additional. We do not guarantee a male or female service providers. If you have a preference, please indicate it at the time of booking and for an additional $25 fee your preference will be accommodated. If no preference is indicated at the time of booking, and you decline service, the full price of the service will apply.
•Rescheduling appointments on the day of the appointment is not allowed. 24 hours is required for all rescheduling. A rescheduling fee of $25 will apply for EACH SERVICE if rescheduled on the day of the service. (i.e. if 2 facials and 2 massages are rescheduled, then a rescheduling fee of $100 will apply).
•Please arrive 10-15 minutes before your scheduled appointment. This will provide adequate time to fill out your form, change and get ready for your treatment. Arriving late for your appointment will regrettably deprive you of your treatment time. To avoid delaying the next client, your treatment will end on time, regardless of how late it began.
•We provide all treatments to ages 14 & up. Anyone over 14 & under 18 years of age MUST be accompanied by an adult guardian. Teenagers will be provided with same sex service providers. In other words a female teenager client is only allowed to receive service from a female service provider.
•Please let your service provider or receptionist know of any medical, physical or personal concerns before the treatment.
•You have the right to STOP treatment at any time during the first 10 minutes of the service if not satisfied. If we cannot provide a replacement we will reschedule the service at no cost to you. However, dissatisfaction after service is complete will not be honored.
•Prices are subject to change without notice.
Promotions & discounts cannot be combined for services or products.
•No refunds issued for products.
•No refunds given for gift cards.
•No refunds given for packages or series of services purchased.
•No refunds issued for same day no show or same day appointment cancelation.
•24hr cancellation notice required or fee up to Voucher price may apply.
Customer cannot cancel same day appointments. Full Voucher value will apply.
•Tax and gratuity not included.
•Merchant is solely responsible to purchasers for the care and quality of the advertised goods and services.
•No cash value for any Voucher.
•Voucher cannot be combined with any other coupons, deals, or promotions.
•Spa does not offer any Voucher refunds.
•Vouchers cannot be used for taxes or tips.
•Neither the spa or the Voucher company is responsible for lost or stolen vouchers.
•Duplicate use or sale of Voucher is prohibited.
•All services per Voucher must be used by same customer / couple.
•After Voucher expires customer may use face value for the same service only.
Must pay retail price of service and cannot be combined with any other coupon, deal or promotion.
No Show & Cancellation Policy
We understand that unanticipated events happen occasionally.
However, in our desire to be fair to all, we have adopted the following policies:
•A 24-hour notice is required when canceling an appointment.
•Same day no shows or cancellation will be charged the full amount of their scheduled service price.
•Same day no shows / cancellation with gift cards, series or packages will be charged the value of the initial amount paid for the service.
•Same day no shows / cancellation with vouchers will be charged the full value of the